Terms of Service

1. Eligibility & Accounts

You must be at least 18 years old to use the Services. You are responsible for the accuracy of your account information, for keeping your credentials confidential, and for all activity under your account. We may suspend or terminate accounts that violate these Terms.

2. The Naybor Marketplace

Naybor is a platform that connects buyers with independent local sellers. Sellers are independent businesses or individuals, not employees or agents of Naybor. Except where expressly stated, the contract of sale for any order is between the buyer and the seller. Naybor facilitates listings, ordering, payment processing, and communication.

3. Seller Terms

• Sellers must complete our application and verification process, including identity verification, before selling.
• Payouts are processed through Stripe Connect. Sellers must complete Stripe onboarding to receive payouts. Platform fees apply as published in your seller dashboard at the time of the transaction.
• Sellers are responsible for the accuracy, legality, quality, and safety of their listings and products, including compliance with applicable food-safety and labeling laws.
• Perishable items may only be sold through verified commercial partners, not by individual sellers.

4. Orders, Payments & Delivery

Payments are processed by Stripe; Naybor does not store full card numbers. Prices, delivery fees, and availability are set at checkout. Delivery times are estimates, not guarantees. Buyers must provide accurate delivery information and be available to receive orders or use the provided pickup code.

5. Cancellations, Returns & Refunds

Orders may be cancelled before fulfillment in accordance with the cancellation options shown in the app. Eligible refunds are returned to the original payment method via Stripe. Return eligibility may depend on the item type and the seller's stated policy. Contact support@thenaybor.com for help with any order issue.

6. AI-Powered Features

The Services include optional AI features, such as the seller AI Product Scan, which analyzes product photos you submit using OpenAI's services to suggest product names, descriptions, images, and price estimates (see our Privacy Policy for data details). By submitting a photo you confirm you have the right to do so and grant us a license to process it for this purpose. AI-generated output may contain errors. Sellers are solely responsible for reviewing and correcting AI-generated listing content (including prices) before publishing. AI price estimates are suggestions only and do not constitute pricing advice.

7. Prohibited Conduct

• Selling illegal, unsafe, stolen, counterfeit, or recalled items
• Misrepresenting products, prices, or identity
• Circumventing the platform to avoid fees
• Harassment, abuse, or fraud against any user
• Interfering with the Services, scraping data, or attempting to access accounts or systems without authorization
• Submitting content you do not have the right to share

7A. User-Generated Content & Community Standards

Naybor is a marketplace where sellers post product listings and communicate with buyers and our support team via in-app chat. All content submitted through the platform — including product names, descriptions, images, and chat messages — is user-generated content ("UGC") and is subject to the following standards.

Zero-tolerance policy. Naybor has a strict zero-tolerance policy for objectionable content or abusive users. Objectionable content includes, but is not limited to: hate speech, threats, harassment, explicit or obscene material, discrimination based on race, gender, religion, nationality, or any other protected characteristic, and any content that promotes violence or illegal activity.

Content filtering. All chat messages are automatically screened for inappropriate language before delivery. Messages containing prohibited content are blocked and the sender is notified.

Reporting mechanism. Users can report any objectionable chat message directly in the app by tapping the flag icon that appears on any received message. Reports are sent immediately to our moderation team.

24-hour moderation commitment. Naybor commits to reviewing all content reports within 24 hours of submission. Verified violations will result in immediate removal of the offending content and, where appropriate, suspension or permanent termination of the responsible account.

Account termination. Users who submit objectionable content or engage in abusive behaviour may have their accounts restricted, suspended, or permanently terminated without prior notice. Affected users will be notified by email where practicable.

8. Intellectual Property

The Services, including software, design, and branding, are owned by Naybor or its licensors. You retain ownership of content you submit but grant Naybor a non-exclusive, worldwide, royalty-free license to host, display, and process it to operate and promote the Services.

9. Disclaimers

The Services are provided "as is" and "as available." To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. Naybor does not guarantee the quality or safety of items sold by sellers.

10. Limitation of Liability

To the fullest extent permitted by law, Naybor will not be liable for indirect, incidental, special, consequential, or punitive damages, or any loss of profits or data. Our total liability for any claim relating to the Services will not exceed the greater of (a) the amounts you paid to Naybor in the 12 months before the claim or (b) USD $100.

11. Termination

You may stop using the Services or request account deletion at any time. We may suspend or terminate access for violations of these Terms, fraud, or risk to other users, with or without notice. Sections that by their nature should survive termination will survive.

12. Changes to These Terms

We may update these Terms from time to time. Material changes will be posted in the app or on our website with an updated Effective Date. Continued use after changes take effect constitutes acceptance.

13. Governing Law & Disputes

These Terms are governed by the laws of the United States and the state in which Naybor is established, without regard to conflict-of-law rules. Disputes will be resolved in the courts of that state unless applicable law provides otherwise.

14. Contact Us